Thank you for getting back to us with the screenshot required. We have
forwarded this issue to our Technical team for further checking. We will
get back to you once they have validated the error and we will let you know
the result. However, you have to be aware that they are not available
during weekends. Their operation is from Monday to Friday (10AM to 7PM HK
time). Any pending issues submitted during after hours will be accommodated
first thing the following day. In the meantime, we are asking for your
patience.

Drop us an email if we can do anything else for you.

Best regards,
こんな返信メール来たけどいまいち良くわかりません。
すみませんが内容分かりやすく教えて頂けますか？または解決した方います？