4時間で返事きたぞ
誰だ無視がデフォとか言ったの

It appears that the derailleur hanger has been bent at some point during shipping. A local bike shop will likely have the correct tool needed to straighten the replaceable hanger. We will ship you a new hanger tomorrow.
In Regards,

それはそれとして曲がりじゃないだろうコレ
予備くれるんなら貰うけども